Contacts

Pin-Up Bangladesh support helps users resolve account, payment, KYC, bonus, technical, and general service questions. Players can contact the team by phone, email, live chat, or the listed Dhaka office location. Official Pin-Up Bangladesh pages also mention live chat, email, and Telegram as support options, with live chat available on the website and app.

Contact Details

The contact details below are provided for this Pin-Up Bangladesh Contacts page. Use live chat for urgent issues, phone support for quick guidance, and email for detailed requests.

Phone Support

Phone support is best for quick questions during Bangladesh working hours. Players can call +880 18 7654 3210 daily from 10:00 to 21:00 GMT+6 for general inquiries, account-related guidance, payment questions, or clarification about platform services.

Use phone support for:

• account access questions;
• payment or withdrawal clarification;
• office visit arrangement;
• general platform guidance;
• urgent cases where live chat is unavailable.

Email Support

Email support is best for non-urgent requests that need details, screenshots, or written explanation. Players can contact [email protected] and should include enough information for the team to understand the case.

Include these details when relevant:

• registered email or phone number;
• issue type: payment, login, bonus, KYC, game, app, or feedback;
• BDT amount and transaction ID for payment issues;
• screenshot or error message;
• date and time in GMT+6;
• short explanation of what happened.

Office Location

The listed office location is for formal contact and should be visited only after prior arrangement. The address provided for this page is Pin-Up Bangladesh Headquarters, Level 5, Skyline Tower, Gulshan Avenue, Dhaka 1212, Bangladesh.

Before visiting:

• contact support first;
• confirm whether in-person assistance is available;
• ask what documents are needed;
• do not bring sensitive documents unless requested;
• do not share passwords, OTPs, wallet PINs, or card details.

Live Assistance

Live chat is the fastest support option for urgent account, payment, and technical issues. Official Pin-Up Bangladesh pages list live chat as available on the website and app, and the privacy page lists live chat as a contact method for user requests.

Live chat is useful for:

General Requests and Feedback

General requests should be sent by email when they are not urgent. This includes feedback, suggestions, collaboration proposals, content questions, responsible gaming requests, or service clarification.

A good message should be clear and specific:

Subject: General Request – [Topic]

Hello Pin-Up Bangladesh Support,

I would like help with: [brief topic].

Details:
- Registered email/phone, if relevant:
- Issue or request:
- Date/time, if relevant:
- Screenshot or document, if needed:

Thank you.

Safe Contact Rules

Users should contact support only through trusted channels and never share private security data. Pin-Up Terms state that users are responsible for keeping account credentials confidential, and registration information must be accurate and up to date.

Never share:

• password;
• SMS OTP;
• 2FA code;
• bKash/Nagad/Rocket PIN;
• card CVV;
• full card number;
• crypto seed phrase;
• remote-device access.

Author

Sourav Chakraborty

Sourav Chakraborty is a West Bengal-focused public services writer who explains Sarkari Yojna updates, government scheme eligibility, application steps, required documents, benefit status checks, and important public-service notifications in simple language for Bengali and English-speaking readers.

FAQ