Terms of Use
These Terms of Use explain how players may access and use Pin-Up Bangladesh services, including casino games, betting, payments, bonuses, and account tools. By registering, logging in, depositing, playing, or using any feature, the user accepts the current platform rules. Pin-Up Bangladesh Terms state that the website is operated by Carletta N.V., registration number 142346, under Curaçao licence OGL/2024/580/0570.
Acceptance of Terms
Using Pin-Up Bangladesh means accepting the Terms in full. This applies when a user creates an account, deposits funds, places bets, plays casino games, claims bonuses, requests withdrawals, or contacts support.
The Terms may be updated, and continued use means acceptance of the revised version. Players should review current rules before important actions such as depositing, activating promotions, uploading KYC documents, or requesting withdrawals.
Eligibility and Account Requirements
Pin-Up Bangladesh is available only to eligible adult users who are at least 18 years old. Users must also make sure that online gambling is not prohibited in their jurisdiction, because the platform does not provide legal advice.
| Requirement | What It Means |
|---|---|
| Minimum age | 18+ only |
| Local law | User must check whether gambling is allowed in their jurisdiction |
| Account limit | One account per person |
| Registration data | Name, date of birth, email, and phone must be accurate |
| KYC | Passport or NID may be requested |
| Account security | User is responsible for login credentials |
Only one account per person is allowed. Multiple accounts may be terminated, and associated funds can be forfeited if this rule is violated.
Account Security and Responsibility
Users are responsible for all activity made through their account. Passwords, OTPs, 2FA codes, wallet PINs, and payment details must stay private. If unauthorized access is suspected, the user should contact support immediately.
Accurate account data is required for safe payments and withdrawals. If the name, date of birth, phone number, email, payment method, or KYC document does not match, withdrawals or account recovery may be delayed.
Never Share
- password;
- SMS OTP;
- 2FA code;
- bKash, Nagad, or Rocket PIN;
- card CVV;
- crypto seed phrase;
- remote-device access.
Use of Services
Users must use the platform lawfully, fairly, and responsibly. Fraud, technical exploitation, bots, unauthorized tools, account sharing, bonus abuse, and interference with other users are not allowed.
Technical errors must not be exploited. If a balance, bonus, game result, odds display, or payment status looks incorrect, the user should stop and contact support instead of trying to benefit from the error.
Payments, Deposits, and Withdrawals
All payments must use approved methods available on the platform. Pin-Up Terms list bKash, Nagad, Rocket, Visa, and Mastercard as deposit methods, with ৳200 minimum deposit for bKash/Nagad and ৳500 for Visa/Mastercard.
| Payment Rule | Current Terms Detail |
|---|---|
| bKash/Nagad minimum deposit | ৳200 |
| Visa/Mastercard minimum deposit | ৳500 |
| Minimum withdrawal | ৳1,000 |
| bKash/Nagad withdrawal time | 1–24 hours |
| Card withdrawal time | 1–72 hours |
| Withdrawal method | Same method as deposit where applicable |
Withdrawals may require KYC and transaction review. The platform can request additional verification before processing withdrawals, especially when account or payment activity needs extra checks.
Bonuses and Promotions
All bonuses have separate terms, wagering rules, expiry periods, game contribution rules, and maximum bet limits. Pin-Up Terms list standard wagering as x50, typical bonus expiry as 72 hours, and maximum active-bonus bet as ৳500 or 10% of the bonus amount, whichever is lower.
| Bonus Rule | Why It Matters |
|---|---|
| Wagering | Controls when bonus winnings become withdrawable |
| Expiry | Bonus may be removed if not completed in time |
| Maximum bet | Exceeding it can risk bonus cancellation |
| Game contribution | Slots, table games, and crash games count differently |
| Bonus abuse | Can void rewards and winnings |
Game contribution differs by category. Pin-Up Terms state that slots contribute 100%, table games 0–10%, and crash games 0–5% toward wagering requirements.
Prohibited Conduct
Users must not engage in fraud, identity misrepresentation, money laundering, collusion, cheating, or unauthorized access. Any activity that harms platform integrity, other users, payment security, or bonus fairness can lead to restrictions.
| Prohibited Action | Possible Result |
|---|---|
| Multiple accounts | Termination and possible fund forfeiture |
| False personal data | KYC review or restriction |
| Bonus abuse | Bonus and winnings may be voided |
| Underage gambling | Account closure |
| Fraudulent activity | Suspension or permanent termination |
| Restricted jurisdiction use | Account restriction or closure |
Intellectual Property Rights
All platform content belongs to Pin-Up Bangladesh, its operator, or licensed partners. Software, design, text, graphics, logos, trademarks, and game interfaces may be used only for personal, non-commercial access.
Copying or modifying platform materials is prohibited. Users must not reproduce, distribute, resell, imitate, or misuse Pin-Up content, apps, logos, or support pages without permission.
Security, Privacy, and Fair Play
Pin-Up Bangladesh uses security and fairness systems to protect users and platform integrity. The Privacy Policy lists SSL 256-bit encryption, encrypted storage, access controls, security audits, and 2FA availability, while the Terms state that games use certified RNGs and selected games such as Aviator and Aviatrix use Provably Fair technology.
Fair play does not guarantee winnings. RNG and Provably Fair tools support transparent outcomes, but casino games and betting still involve risk, volatility, and possible loss.
Limitation of Liability
The platform is provided “as is” and may not always be uninterrupted or error-free. Pin-Up Terms state that the operator does not guarantee uninterrupted access, error-free operation, or specific outcomes.
Users accept the risk of technical issues, internet problems, and gambling losses. The Terms state that Carletta N.V. is not liable for losses caused by technical failures, internet connectivity issues, or force majeure events.
Suspension and Termination
Accounts may be suspended or closed if users violate the Terms. This can happen in cases of multiple accounts, fraudulent activity, bonus abuse, underage gambling, or use from restricted jurisdictions.
Funds may be reviewed or withheld after serious violations. Users should resolve issues through official support instead of creating new accounts, bypassing restrictions, or using false information.
Governing Law and Disputes
The current Terms are governed by the laws of Curaçao. Disputes should first go through the internal complaints procedure, and unresolved cases may be escalated to the Curaçao Gaming Control Board.
Bangladesh users should still check local legal requirements. Recent Bangladesh reporting states that the Cyber Security Ordinance 2025 introduced penalties for online gambling-related activity, including up to two years in prison or a fine of Taka one crore, or both.
Contact Information
Support can help with Terms questions, payments, KYC, bonuses, account access, restrictions, and disputes. Users should contact official support channels and provide clear case details without sharing private security data.
Support Checklist
- registered email or phone;
- issue type;
- BDT amount, if payment-related;
- transaction ID;
- date and time in GMT+6;
- screenshot or receipt;
- bonus or game name, if relevant;
- short explanation.